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Frequently Asked Questions

Since customer satisfaction is our priority, we have prepared this comprehensive guide based on the questions and feedback we receive from you. With years of experience and thousands of customer interactions, we have gathered the most frequently asked questions and provided detailed and clear answers.

If you cannot find the information you are looking for here, please do not hesitate to contact us. Our expert team is always ready to answer your questions as soon as possible and provide you with the most suitable solution.

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🚀 General Services and Solutions

What software services do you offer?

We develop web applications, mobile applications, desktop software, e-commerce platforms, enterprise software solutions, data analysis systems, AI integrations, and cloud-based solutions. We also offer modernization of existing systems, system integrations, and software consultancy services.

Do you provide custom software development services?

Yes, we develop fully customized software solutions tailored to your company's specific needs. We analyze your current business processes and design and develop a software architecture just for you. This way, the software adapts to your company, not the other way around.

What technologies do you use?

Frontend development with React, Angular, Vue.js; backend development with Node.js, Python, .NET, Java; mobile development with React Native, Flutter, Swift, Kotlin; database management with MySQL, PostgreSQL, MongoDB; cloud services with AWS, Azure, Google Cloud Platform technologies.

How does your project management process work?

We manage our projects using Agile and Scrum methodologies. A project manager is assigned for each project, regular sprint meetings are held, and our customers are informed at each stage. We provide transparent process management using tools like Jira, Trello, or Azure DevOps.

💰 Price and Payment

How is the cost of a software project calculated?

Project cost is calculated considering the complexity of the project, the technologies to be used, development duration, team size, and specific requirements. We perform detailed analysis for each project and offer hourly or project-based pricing.

How does your payment plan work?

We usually work with a 30% advance, 40% project midpoint, and 30% delivery payment. We can also create monthly payment plans for large projects. All payment conditions are clearly stated in the contract.

What are your hourly rates?

Our hourly rates vary depending on the complexity of the project and the required expertise level. For Junior developers, it ranges from 200-400 TL, for Senior developers from 500-800 TL, and for Architect/Lead developers from 800-1200 TL. You can contact us for detailed price quote.

Do you provide free consultation services?

The first consultation and project analysis are completely free. We evaluate your project scope, technical requirements, and processes to recommend the most suitable solution for you. Fees start after detailed technical documentation preparation.

⏱️ Process and Timeline

How long does it take to complete a software project?

Project durations vary depending on complexity. A simple website takes 2-4 weeks, a corporate website 2-6 months, a complex e-commerce platform 4-8 months, and a mobile application 3-6 months. We prepare detailed project timelines for each project.

What happens if my project is delayed?

We prioritize delivering projects on time. We perform risk analyses for possible delays. Immediate notification is made in case of delay, the reason is analyzed, and a recovery plan is created.

Can you handle urgent project requests?

We can create special teams for urgent projects. In this case, a %25-50 urgency fee can be applied. Extra resource allocation is made to ensure that urgent projects do not compromise quality.

🔧 Technical Support and Maintenance

Do you provide post-software delivery support services?

Yes, we provide 3 months free maintenance and support services for all our projects. This period includes bug fixes, minor improvements, and technical support. After that, we offer monthly or annual maintenance packages.

How long does it take to intervene in case of an error?

For critical errors, it takes 2-4 hours, for high priority errors, 8-12 hours, and for normal errors, 24-48 hours. 7/24 support service is also optional.

Can I get the source code of the software?

Yes, all source code of the developed software is delivered to you. The code is fully yours. Access to the code repository is provided via GitHub, GitLab, or Bitbucket.

Do you provide hosting and server services?

Yes, we provide hosting services on AWS, Azure, or Google Cloud. Alternatively, we can also work with local hosting companies. Server management, security updates, and backup services are included.

🔒 Security and Privacy

How do you ensure data security?

We work in compliance with KVKK and GDPR standards. We use SSL certificates, data encryption, secure APIs, penetration tests, and regular security updates to protect your data. We apply ISO 27001 standard security protocols.

Do you sign a confidentiality agreement (NDA)?

Yes, we sign mutual confidentiality agreements for all our projects. Project details, business processes, and data are kept completely confidential. Our employees also sign confidentiality agreements.

Are the data used in my project used elsewhere?

Definitely no. No data from your project is used in other projects or for any other purpose. All data is yours and is only used for your project.

👥 Team and Human Resources

What expertise areas are there in your team?

Frontend developers, backend developers, full-stack developers, UI/UX designers, mobile application developers, DevOps experts, data analysts, system architects, project managers, and quality assurance experts are present.

Is a special team assigned to my project?

Yes, a special team is assigned for each project. A team consisting of a project manager, technical leader, and necessary developers is completely dedicated to your project. You can get to know and communicate directly with team members.

What are the experience levels of your team members?

Junior (1-3 years), Mid-level (3-6 years), Senior (6+ years) developers are present. Experts with the appropriate experience level are assigned according to the needs of each project. Our technical leaders have at least 8 years of experience.

📱 Mobile Application Development

Do you develop applications for both iOS and Android?

Yes, we develop applications for both native (Swift/Kotlin) and cross-platform (React Native/Flutter) technologies for both platforms. We generally recommend cross-platform solutions for cost and duration considerations.

Will my mobile application be published on App Store and Google Play?

Yes, we also manage the publishing process of the applications we develop on the stores. App Store and Google Play store preparation, including app descriptions and visuals, is provided with full service.

How are mobile application prices determined?

Basic mobile application prices range from 50,000-150,000 TL, medium complexity applications from 150,000-400,000 TL, and complex/corporate applications from 400,000 TL and above. Prices are determined based on feature count, design complexity, and integration.

🌐 Web Development

Do you provide responsive design services?

Yes, all our web projects are developed with mobile compatibility. We create designs that provide a perfect look on all devices, following responsive design standards.

Do you develop e-commerce sites?

Yes, we develop e-commerce sites on ready platforms like WooCommerce, Shopify, Magento, or completely custom e-commerce solutions. All features including payment integration, cargo integration, stock management are included.

Do you perform SEO optimization for your website?

Yes, we perform basic SEO tasks such as technical SEO optimization, page speed optimization, meta tags, sitemap creation. We can recommend our partners for content SEO.

🔄 System Integration

Can you integrate with existing systems?

Yes, we are experienced in integration with CRM, ERP, accounting software, payment systems, APIs, and third-party services. We determine the most suitable integration method by analyzing your existing systems.

Do you provide API development services?

Yes, we are experts in RESTful API and GraphQL API development. We provide API solutions for data exchange between systems, third-party integrations, and microservices architecture.

�� Project Management and Communication

How can I track project progress?

You can track project progress in real-time using project management tools like Jira, Trello, or Azure DevOps. Regular communication is provided through weekly progress reports and demo presentations.

How often are meetings held?

Meetings are held at the beginning of the project, regular sprint meetings, every two weeks demo meetings, and urgent meetings if needed. All meetings can be online or face-to-face.

Can I request changes during my project?

Yes, changes can be considered during the project with Agile methodology. Cost and duration impact analysis is performed, and changes are applied after your approval.

🎯 Quality Assurance

How are software tests performed?

Various test processes are performed including unit tests, integration tests, system tests, user acceptance tests (UAT), performance tests, and security tests. Automated testing tools are also used.

What is your error rate?

We have a %95+ error-free delivery rate thanks to our strict quality control processes. Errors detected are corrected within 24-48 hours and reported to the customer.

What are your coding standards?

We have coding standards following Clean Code principles, adopting SOLID principles, documenting, and commenting code writing. Code review processes ensure continuous code quality control.

📞 Contact and Support

What are your working hours?

We provide active support from Monday to Friday from 09:00 to 18:00. Support can also be provided outside regular working hours for critical projects. Emergency access can be provided.

Which communication channels do you use?

We use communication channels such as email, phone, WhatsApp, Slack, Microsoft Teams, Zoom. We can work with the most suitable communication method for you.

Can I visit the office?

Yes, you can visit our İstanbul office by making an appointment. We offer the opportunity to meet with our team, see the working environment, and hold face-to-face meetings.

💼 Contract and Legal Issues

How does the contract process work?

Technical and commercial offer is prepared after the first consultation. After offer approval, detailed contract is prepared. All technical conditions, delivery dates, payment conditions, and legal issues are stated in the contract.

Who owns the copyrights?

All copyrights and source codes of the developed software belong to the customer. This is clearly stated in the contract. Only general libraries and frameworks are used with their own licenses.

How long is the warranty period?

We provide 12 months warranty for all our projects. This period includes free bug fixes. Warranty details are clearly stated in the contract.

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